Digital LCD is not included in the three packs of consumer rights protection

The newspaper recently reported that readers Zhang Mr. Zhang purchased a flat panel TV just after the warranty period has occurred a black screen, repair is not as good as the report of the new machine, the reporter learned from the city Consumers Association, due to digital, LCD and other high-tech products are not The inclusion of the “Three Guarantees” has led to such products becoming “mainstream” in home appliance product complaints. At the same time, consumers are also eagerly looking forward to ending the embarrassing situation of high-end appliances at the low end of the “three guarantees”.

As the price war in the high-end TV market kicked off, flat-panel TVs began to flood into the home. The National White Paper’s “White Paper for Domestic Flat-Panel TV Markets 2006” released by the State Information Center shows that last year, the domestic color TV retail volume was 35 million units, including 4.77 million flat-panel TVs, 3.97 million LCD TVs, and 800,000 plasma TVs. Taiwan and Taiwan accounted for 13.63% of the total sales volume. Compared with the same period of the previous year, flat-panel color TV sales increased by 151.05%, maintaining a strong growth momentum.

The stylish appearance and performance advantages of flat-panel TVs will be overwhelming for consumers, but their after-sales service is extremely disappointing. Because many consumers like Mr. Zhang, when paying the purchase price, he has already stood in a corner that was forgotten by the “Three Guarantees” regulations.

"When you buy, the salesman says that there is a warranty. Whoever will go and look closely at how to write it. To spend so much money can really ruin our ordinary people how to afford such expensive maintenance." Ms. Zhang has some concerns about her newly purchased plasma TV.

In 1995, China issued the "Regulations on the Responsibility of Certain Goods for Repair, Replacement, and Return" (the "Three Guarantees" Regulations), which stipulates that the "Three Guarantees" for color television sets and black-and-white television sets are valid for a period of one year. The main components are three years. However, high-end TVs have not yet been officially sold at that time. Although they belong to the category of televisions, they can enjoy the current "Three Guarantees Regulations": One-year warranty for the whole machine, and three-year warranty for main components such as kinescopes and integrated circuits. There are no kinescope parts in its components, resulting in the lack of operability of this clause. Consumers often report that LCD TVs that cost 10,000 yuan to purchase have been used for more than a year, and they have to be repaired for a few thousand yuan.

In recent years, with the increasing popularity of high-tech products such as LCDs, the number of complaints has also been on the rise. In 2006, the Municipal Consumers Association Complaints Department received a total of 124 complaints against LCD TVs, an increase of 69.86% over the previous year.

Lang Danke, the director of the Consumer Association’s complaints department, said that currently digital LCD products are not included in the national “Three Guarantees” product category. Although operators will make corresponding commitments, they are more casual and their after-sales services often appear “vacuum zones”. Consumer rights are difficult to protect. A flat-panel TV purchased by a consumer had a quality problem during the warranty period, and the manufacturer provided a warranty according to the service card agreement. However, after the product has passed the warranty period, the same problem occurs again. At this time, the maintenance of the manufacturer requires the consumers to bear the cost. This is unfair to the consumers. The manufacturer’s unilateral promise does not necessarily conform to the objective conditions of the product. Some consumers Thousands of yuan worth of purchased products have just been replaced by new ones or have to be scrapped. Therefore, the promised warranty period of the manufacturer should be consistent with the design life of the product, and the responsibility for escaping from the responsibility of not using the “three guarantees” as an excuse cannot be escaped.

It is understood that currently including Nanjing, Shanghai, Jinan and other places have introduced a regional "Three Guarantees" provision. However, Director Lang believes that while calling for the corresponding "Three Guarantees" provision to be introduced as soon as possible, all products on the market should be included in the "Three Guarantees" list. "We cannot say today that we have introduced a 'Three Guarantees' policy for this new product, tomorrow we will The introduction of another product and the improvement of laws and regulations are on the one hand and the industry should strengthen self-discipline, said Director Lang.

Yang Bin Ye Xiaoyan

Complaint of products (services) ranking statistics (China Quality Miles Statistics)

Product type complaints (pieces) Total proportion (%)

Phone 810 7.12

Laptop 807 7.09

Flat TV 691 6.07

Family Sedan 594 5.22

Housing quality 561 4.93

Intermediary services 484 4.25

Electric water heater 376 3.3

Health Supplies Foods 365 3.21

Cosmetics 238 2.09

TV Villa Design House Appliances

PET Panel

Heilongjiang Junhe Building Materials Technology Co., Ltd , https://www.junhejiancai.com