" I'm so mad at me. " Yesterday afternoon, the reporter contacted Wang Yankui, and as soon as he mentioned the all-friend furniture bought last year, his tone was immediately raised.

Chinese famous brand all-friend furniture, the mattress sleeps a pit, the chair surface is black and pockmarked. Zhumadian Xiping County of Wang Yankui, when to go to the beginning of new house, happy to buy a full-friendly furniture, but, not too long ran into trouble above, for more than a year to run, the problem has been resolved.

All-friend mattress sleeps a pit 　　

According to Wang Yankui, in January last year , he built a new house in Xiping County and planned to move during the Spring Festival. After listening to his friend's introduction, he bought a bed, a dining table, a sofa, and a coffee table at the whole store of Xiping County.

　　 "I was thinking that Quanyou Furniture is a brand-name product, and the quality should be very good. Unexpectedly, something went wrong. " Wang Yankui said that he bought two sets of beds at the time, one normal size and one extended size. Spring mattress. Unexpectedly, it didn't take long, and there was a problem with the mattress that lengthened the bed. Once I slept a pit, the pit would not recover for a long time after people got up.

Sofas and dining chairs have problems one after another

While he was depressed about the bed problem, when he was eating one day, he found that there were dense black spots on the surface of the dining chair. Not only that, the sofa also encountered the same problems as the bed.

Wang Yankui went to the after-sales staff of Quanyou Furniture. After the other party checked, he changed his chair and admitted that the mattress did have quality problems.

But the after-sales staff told him that the mattress he bought is no longer in production, he can add another 600 yuan, and the store can replace a new product for him. Finally, he added 500 yuan, and the store promised to replace him with a new product within 1 week, but after two weeks, the new product did not arrive.

Only the dining chair has quality problems Replaced for customer

Yesterday afternoon, a reporter from Dahe.com contacted Wu Yanqing, the after-sales supervisor of Quanyou Furniture Henan Office. He said that Xiping Quanyou Furniture Store was their franchise chain store, which operated independently. He will understand the specific situation and reply to reporters.

　　 " There is no quality problem with the mattress. " This morning, Wu Yanqing called back to the reporter. He said that after understanding, there was no quality problem with the all-friend mattress Wang Yankui bought. Because the mattress has a sponge interlayer, it will deform a little when used for a long time, which is within the allowable range of national standards. Now Xiping Quanyou Furniture Store has coordinated the replacement of the new mattress for Wang Yankui.

Wang Yankui bought a soft sofa. After using it, he may feel that it does not meet his personal habits. He thinks it is a quality problem. After receiving his feedback, the store also promised to customize a hard sofa for him. This is actually not a quality problem.

　　 " Dining chairs do have quality problems, and we have replaced them for customers. " Wu Yanqing said.

Replace problem-free furniture Is to build a good customer relationship

Regarding whether the mattress has quality problems, Quanyou Furniture Henan Office and Quanyou Furniture Xiping Franchise have made different judgments.

　　 " We don't think there is any problem, we just report the processing results of the matter. " Wu Yanqing did not explain the reason for the judgment deviation. He said that if he did not believe his judgment, the reporter could invite experts to appraise the mattress Wang bought.

When there is no quality problem, we have to replace new products for our customers. Wu Yanqing explained that it is to maintain a good relationship with customers.

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