What to do if the sweeper encounters such a problem during use?
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What to do if the sweeper encounters such a problem during use?
As the front-line sales customer service, Xiao Bian really felt that selling this sweeping machine really earned the money to sell cabbage, and ran the heart of selling white powder. The so-called manufacturer brand of sweepers in the market is really a lot, which has caused customers to have no choice when they choose. There are also some agents who are only interested in the immediate situation. You get low-quality, low-cost sweepers from some sources, but when they advertise, they steal images of our manufacturers' sweepers, and at very low prices, customers are even more aggressive. How much is it in the end? Xiao Bian here can only say one sentence: "a penny of a goods", if it is the same quality of sweepers, the price can be twice the difference?
At present, there are mainly two problems with the customer feedback of sweepers:
First, when the sweeping machine sweeps with the front two round brushes, the dust will be heavy.
This situation mostly occurs on the ground where the dust is relatively thick and is fine dust, because this sweeping machine is a simple mechanical bearing with a brush to rotate to sweep the garbage. The front two round brushes are mainly to clean the corner of the garbage and the main The granular waste outside the brush is received in the middle, and the garbage is collected in the trash can through the main brush scroll. Because there is no vacuum motor, it is unavoidable that the brush rotates to generate dust. Xiaobian's suggestion is that if you just start using this type of sweeper, the dust on the ground is more, you can lift the front two round brushes and use only the middle main brush to sweep; or simply do not press the front two brushes.
Second, the main brush with the middle of the two large wheels will be ash leakage situation.
One of the main reasons for the ash leakage is a drawback of this machine. The main brush is a soft nylon bristles. The bristles have gaps between the wheels and so there will be ash leakage. There is also the unevenness of the sweeping ground and the possibility of ash leakage. Many times the customer just used the handle to adjust the main brush to the * above, although the clean sweep, but it will be more effort to push up, and the main brush wear more serious. In this case, the main brush bends, and ash may also appear on both sides of the wheel. It is very likely that the customer's expectation of this sweeping machine is too high. I hope that after the promotion of the machine, a little dust will not remain. I am sorry that this machine really cannot achieve this effect. We can consider purchasing electric vacuum cleaners. This is The upgraded version of the sweeper is more sweeping.
Xiaobian feels that no matter what the product, the quality of the product is no small matter. Since the customer feedbacks the quality problem, and you know the cause of this quality problem, then do not explain why the customer has this problem. Since you know that this problem will arise, the more you explain to the customer, the more you can only give you points. The customer experience is the final standard for testing product quality, and is the beginning of your product's reputation. The problem with the product is not terrible. The problem can be solved with a positive attitude and seriously solved. Only in this way can the products continue to progress, and all products are constantly being corrected, becoming better and better.* The customer will eventually be impeccable. Gaomei sweeping machine we have been working hard!
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